Terms of Service

Effective Date: February 1, 2026
Last Updated: February 1, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Elite Tech Global LLC, a Utah limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the Ref LeakLog software application, website at refleaklog.app, and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

1. Description of Service

Ref LeakLog is a cloud-based software-as-a-service ("SaaS") platform designed to assist HVAC and refrigeration contractors with tracking refrigerant usage, calculating leak rates, managing equipment records, organizing repair workflows, and generating compliance reports in connection with the U.S. Environmental Protection Agency ("EPA") regulations under Section 608 of the Clean Air Act and the AIM Act.

The Service includes, but is not limited to: equipment and refrigerant charge tracking; automated leak rate calculations using EPA-approved Annualizing and Rolling Average methods; repair action tracking and verification test logging; technician management with role-based access; customer site management; fleet health dashboards; and downloadable PDF compliance reports.

2. Eligibility

You must be at least 18 years of age and capable of forming a binding contract to use this Service. By using the Service, you represent and warrant that you meet these requirements. The Service is intended for use by HVAC and refrigeration professionals and business owners located primarily within the United States.

3. Account Registration and Security

3.1 Account Creation

To access the Service, you must create an account by providing accurate, complete, and current information, including a valid email address and password. Each account is associated with an organization. The person who creates the organization account is designated the "Owner" and assumes responsibility for all activity under that organization.

3.2 EPA Section 608 Certification

The Service may require users to provide their EPA Section 608 certification type and number. You represent and warrant that any certification information you provide is truthful and current. The Company does not independently verify EPA certifications and assumes no liability for inaccurate certification information provided by users.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@refleaklog.app if you become aware of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from unauthorized account access resulting from your failure to safeguard your credentials.

3.4 Multi-User Organizations

Organization Owners may invite additional users ("Technicians") to their organization, subject to the seat limits of their subscription plan. Owners are responsible for the actions of all users within their organization and for ensuring that all such users comply with these Terms. When a technician is deactivated, their account access is revoked but their historical service records are retained for compliance and audit purposes.

4. Subscription Plans and Billing

4.1 Plans and Pricing

The Service is offered under the following subscription tiers, which may be updated from time to time:

  • Independent Tech — $29 per month, 1 user seat
  • Shop / Business — $89 per month, up to 6 user seats

All prices are listed in U.S. Dollars and are exclusive of applicable taxes. Sales tax, if any, will be calculated and collected at checkout by our payment processor.

4.2 Free Trial

New organizations may be eligible for a free trial period of fourteen (14) days. During the trial, you have full access to the Service features. No payment method is required to start a trial. At the end of the trial period, your account will transition to read-only mode. To continue using the Service with full access, you must actively select a subscription plan and complete the checkout process. No charges are made automatically at the end of the trial.

4.3 Payment Processing

All payments are processed by our third-party payment processor, Lemon Squeezy (Lemon Squeezy LLC). By subscribing to the Service, you also agree to Lemon Squeezy's terms of service. We do not directly store, process, or have access to your full credit card number or payment credentials. All billing disputes related to payment processing should first be directed to support@refleaklog.app, and we will assist in resolving them with the payment processor.

4.4 Recurring Billing

Subscriptions are billed on a monthly recurring basis. By providing payment information and subscribing, you authorize us (through Lemon Squeezy) to charge your designated payment method on a recurring monthly basis until you cancel your subscription. It is your responsibility to keep your payment information current.

4.5 Price Changes

We reserve the right to modify subscription prices at any time. Price changes will take effect at the start of your next billing cycle following at least thirty (30) days' prior written notice (via email or in-app notification). Your continued use of the Service after a price change takes effect constitutes your acceptance of the new price.

5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time through your account billing settings or by contacting us at support@refleaklog.app. Upon cancellation, your access to the Service will continue through the end of your current paid billing period. After that period ends, your account will transition to read-only mode — you will be able to view and export your existing data but will not be able to create new records or modify existing ones.

5.2 Refunds

Subscription fees are generally non-refundable. We do not provide prorated refunds for partial months of service. In exceptional circumstances (such as accidental duplicate charges or material Service outages), we may, at our sole discretion, issue a full or partial refund. Refund requests must be submitted within fifteen (15) days of the charge in question to support@refleaklog.app.

5.3 Free Trial Expiration

If you do not subscribe before the free trial period ends, your account will transition to read-only mode. No charges will be applied. Your existing data will be preserved and you may subscribe at any time to regain full access.

6. User Data and Content

6.1 Your Data

You retain all ownership rights in the data you enter into the Service, including but not limited to equipment records, refrigerant charge data, service event logs, leak rate calculations, technician information, and customer site information (collectively, "Your Data"). We do not claim ownership over Your Data.

6.2 License to Your Data

By using the Service, you grant us a limited, non-exclusive, royalty-free license to access, use, store, process, and display Your Data solely for the purpose of providing and improving the Service. This license terminates when your account is deleted and Your Data is permanently removed from our systems.

6.3 Data Accuracy

You are solely responsible for the accuracy, completeness, and legality of Your Data. The Service performs automated calculations based on the data you enter, and the accuracy of those calculations depends entirely on the accuracy of your inputs. We are not responsible for errors or compliance failures resulting from inaccurate or incomplete data entry.

6.4 Data Export and Portability

You may export Your Data at any time through the Service's PDF report generation features. Upon account termination, we will provide a reasonable period (no less than thirty (30) days) during which you may export Your Data before it is permanently deleted.

6.5 Data Retention

We retain Your Data for as long as your account is active. Given the regulatory nature of the data stored in the Service, we recommend maintaining at least three (3) years of historical records for audit purposes, consistent with EPA recordkeeping requirements. After account deletion, we will permanently delete Your Data within ninety (90) days, except where retention is required by law.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its software code, design, user interface, algorithms (including leak rate calculation engines), branding, logos, documentation, and all related intellectual property, is and remains the exclusive property of Elite Tech Global LLC. These Terms do not grant you any right, title, or interest in the Service except the limited right to use it in accordance with these Terms.

7.2 Restrictions

You agree not to:

  • Copy, modify, distribute, sell, lease, or sublicense any part of the Service;
  • Reverse engineer, decompile, or disassemble the Service or attempt to derive source code;
  • Remove, obscure, or alter any proprietary notices or branding displayed in the Service;
  • Use the Service to develop a competing product or service;
  • Scrape, crawl, or use automated means to extract data from the Service beyond what is provided through normal use.

8. EPA Compliance Disclaimer

THE SERVICE IS A COMPLIANCE MANAGEMENT TOOL AND IS NOT A SUBSTITUTE FOR PROFESSIONAL LEGAL, REGULATORY, OR ENVIRONMENTAL COMPLIANCE ADVICE.

While the Service implements calculation methods consistent with EPA regulations under 40 CFR Part 82, Subpart F, including the Annualizing Method and the Rolling Average Method for leak rate determination:

  • We do not guarantee that use of the Service will ensure compliance with any federal, state, or local law or regulation;
  • We do not provide legal advice or regulatory guidance;
  • We are not affiliated with, endorsed by, or a representative of the U.S. Environmental Protection Agency or any government agency;
  • Regulatory requirements may change, and it is your sole responsibility to stay informed of applicable requirements;
  • The accuracy of all calculations depends on the accuracy and completeness of the data you enter;
  • You should consult with a qualified environmental compliance professional or attorney for compliance guidance specific to your operations.

You assume full responsibility for your regulatory compliance obligations. The Company expressly disclaims any liability for regulatory fines, penalties, enforcement actions, or other consequences arising from your use of or reliance on the Service.

9. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Enter false, fraudulent, or misleading data into the Service, including fabricated service events, equipment records, or leak rate data;
  • Use the Service to create falsified compliance records or reports intended to deceive regulatory agencies;
  • Share, transfer, or allow others to use your account credentials;
  • Circumvent seat limits, subscription restrictions, or access controls;
  • Attempt to access another organization's data or another user's account;
  • Interfere with, disrupt, or impose an unreasonable burden on the Service's infrastructure;
  • Upload or transmit viruses, malware, or other harmful code;
  • Use the Service in any manner that violates any applicable law or regulation, including but not limited to the Clean Air Act, AIM Act, or EPA regulations.

Violation of this section may result in immediate suspension or termination of your account without refund.

10. Service Availability and Modifications

10.1 Uptime

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control.

10.2 Modifications

We reserve the right to modify, update, or discontinue any feature or aspect of the Service at any time. For material changes that significantly reduce the functionality of your current plan, we will provide at least thirty (30) days' notice. If such changes are unacceptable to you, your sole remedy is to cancel your subscription.

11. Termination

11.1 Termination by You

You may terminate your account at any time by canceling your subscription and requesting account deletion at support@refleaklog.app.

11.2 Termination by Us

We may suspend or terminate your account immediately and without prior notice if you violate these Terms, engage in fraudulent activity, fail to pay subscription fees after reasonable notice, or if we are required to do so by law. We may also terminate your account with thirty (30) days' notice for any reason or no reason.

11.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately (except for any remaining paid period in the case of cancellation). We will retain Your Data for a minimum of thirty (30) days following termination to allow you to export it, after which it will be permanently deleted. Sections of these Terms that by their nature should survive termination (including Sections 6, 7, 8, 12, 13, 14, and 15) will survive.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY.

Without limiting the foregoing, we do not warrant that: (a) the Service will meet your specific requirements; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) the results or calculations provided through the Service will be accurate, reliable, or complete; (d) any errors in the Service will be corrected; or (e) the Service will ensure compliance with EPA regulations or any other legal requirements.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ELITE TECH GLOBAL LLC, ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or business;
  • Regulatory fines, penalties, or enforcement actions;
  • Loss of data or data corruption;
  • Cost of procurement of substitute services;
  • Business interruption;
  • Any other damages arising out of or in connection with your use of or inability to use the Service;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Elite Tech Global LLC, its members, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) the accuracy or legality of Your Data; or (e) any claim by a third party arising from your use of the Service.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict-of-law principles.

15.2 Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith informal negotiation. If the dispute is not resolved within thirty (30) days after one party provides written notice to the other, either party may pursue resolution through binding arbitration administered under the rules of the American Arbitration Association ("AAA") in Salt Lake City, Utah. The arbitration shall be conducted by a single arbitrator, and the arbitrator's decision shall be final and binding.

15.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against Elite Tech Global LLC.

15.4 Jurisdiction

For any matters not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Salt Lake County, Utah.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last Updated" date and, for significant changes, by sending an email to the address associated with your account. Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, and EPA Compliance Disclaimer, constitute the entire agreement between you and Elite Tech Global LLC regarding the Service.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, internet or infrastructure failures, or third-party service outages.

18. Contact Information

If you have any questions about these Terms, please contact us at:

Elite Tech Global LLC
Email: legal@refleaklog.app
Website: https://refleaklog.app